SHIPPING POLICY
This Shipping Policy relates to deliveries within Australia. For deliveries outside Australia, please contact the Shadowfax Cellar Door or call 61 3 9731 4420.
Upon approval of your payment, we will ship ordered goods to your nominated street address within 2-10 working days, depending on the location in Australia specified on your order.
METHODS OF DELIVERY:
- Melbourne Metropolitan Area – Goods will be sent via Australia Post. Please advise where goods can be left if address is unattended or further delivery charges may apply.
- All other Australian addresses – Goods will be sent via Australia Post. Please advise where goods can be left if address is unattended, otherwise goods will be left at the nearest Australia Post Office.
If goods are damaged in transit we will arrange collection of damaged goods and replace them at our cost.
If for some reason goods are not available, we will notify you within two working days and, where possible, offer you an alternative vintage or product. If you do not wish to purchase this alternative we will refund your payment.
