WINE CLUB OVERVIEW
Where does Shadowfax deliver to?
Shadowfax delivers wine anywhere within Australia. Unfortunately at this time we do not offer international shipping through our website.
What wines will be in my shipment?
Whatever you choose! If your selection is sold out, we will select a similar wine to include.
When will my first dozen be shipped?
Upon subscription. Your wines will be dispatched within 7 days.
I will be away during my next shipment, what can I do?
If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalfor you can skip a renewal and receive wine on the following renewal.Refer toHow to skip/suspend/cancel your Wine Clubbelow.
You can also contact our Shadowfax team to enquire on delaying your shipment, that way you still receive the wines you want.
Can I change the address where my wine is shipped to?
If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing your shipping address. Refer toHow to manage your Wine Clubbelow.
When will my credit card be charged?
For your first subscription shipment, payment will be taken at the time of checkout. Subsequent shipments will be charged every 3 or 6 months thereafter until cancellation.
I want to cancel my membership…how do I do this?
You may cancel your membership at any time by calling us on +61 (03) 9731 4420 or online by logging into your account and cancelling your Wine Club subscription. Refer toHow to skip/suspend/cancel your Wine Clubbelow.
STEP-BY-STEP GUIDE
How to join the mailing list
STEP 1 - Click on the 'Login’ next to the circular icon on top of the menu of the Shadowfax Wines website
STEP2 - Click 'Create New Account'
STEP3 - Provide information and click 'Sign Up'
How to log into the online portal
STEP1 - Click on the 'Login’ next to the circular icon on top of the menu of the Shadowfax Wines website
STEP2 - Enter your account email and password
STEP3 - Click ‘Log In’ to enter your online portal
How to change your password
STEP1 - Click 'My portal'.
STEP2 - Click 'Account Password' on the left panel
STEP3 - Input your old password and new password and confirm new password
STEP4- Click ‘Submit' button
How to reset your password if you have forgotten
STEP 1 - Click on the 'Login’ next to the circular icon on top of the menu of the Shadowfax Wines website
STEP2 - Click 'Forgot Password' to request a new password
STEP3 - Type your Email address when you signed up
STEP4- Check your inbox
STEP5- Open up the email and click the link to reset the password
If you don't receive within 15 minutes, please contact us so that we can reset it for you.
How to set up your password after signing up
OPTION1
STEP 1 - Once you create an account, you will receive an email from Shadowfax Wines to generate a password
STEP2 - Click the link in the email
STEP3 - Type your password
OPTION2
STEP 1 - Click 'My Portal'
STEP2 - Click 'Account Password' on the left panel
STEP3 - Change your password
How to subscribe/unsubscribe to Shadowfax Wines newsletter channels
STEP1 - Click 'My portal'.
STEP2 - Click “Communication preferences”
STEP3 –Contact me via email Toggle to “No”
Alternatively click unsubscribe on our newsletter and follow the prompts.
How to store payment details for future uses
STEP1 - Click "My Portal"
STEP2 - Click "Payment Details" on the left panel
STEP3 - Add new credit card details
STEP4 - Click 'Add Card Details'
Please note that this is specific to eCommerce purchases only, which is separate from the payment for Wine Clubs.
How to sign up to the Wine Club
STEP 1 - Click Wine club on the top navigator menu
STEP2 - Choose your frequency
STEP3 - Choose your quantity
STEP4- Choose your Bottles
STEP5- Click 'Complete Your Order'
STEP6 - Log in or sign up
STEP7- Fill in the shipping information
STEP8 - Complete the page
How to manage your Wine Club
If you'd like to change your payment methods, shipping address or club settings:
STEP 1 - Click 'My Portal'
STEP2 - On the main dashboard, you will see 'My Clubs'
STEP3 - Click 'Edit Club Details'
STEP4- Update your address/payment method/change order
STEP5- Click 'Save Changes'
How to skip/suspend/cancel your Wine Club
Please contact the winery directly to make any changes (skip, suspend, cancel) to Wine Club.
